Refund & Cancellation Policy

Cancellation

You can cancel your subscription at any time from your account page: sign in, open Account, and click “Manage subscription” to open the billing portal, then choose to cancel the plan. Cancellation takes effect at the end of the current billing period, and you keep access to the platform until that date.

If you cannot access the billing portal, email support@akswer.com from the address associated with your account and we will process the cancellation for you.

Renewal

Subscriptions are billed monthly and renew automatically on the same day each month until they are cancelled. Each renewal is charged to the payment method on file through Stripe, our payment processor. Prices are shown in US dollars and exclude any taxes that may apply.

Refunds

Subscription charges are for the billing period in which they are made. When you cancel, the current period is not refunded on a pro-rata basis; your subscription simply stops renewing.

We will issue a refund where a charge was made in error, where a duplicate charge occurred, or where a failure on our side prevented you from using the service for a substantial part of a paid period. Send refund requests to support@akswer.com within 5 to 7 business days of the charge, with the invoice reference. We review each request individually and reply within five business days.

Subscription changes

Review the available plan changes in the billing portal, including any price adjustment and effective date, before confirming. If your required change is not available, contact support@akswer.com for assistance.

Contact

For any billing, cancellation or refund question, contact support@akswer.com. General enquiries can be sent to contact@akswer.com or by phone at +1 307 3932058.

Akswer LLC — 30 N Gould St, Ste R, Sheridan, WY 82801, United States